Accessibility

The Empower Federal Credit Union at Lakeview strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

Ticketing:

Empower FCU Amphitheater at Lakeview follows the 2010 ADA guidelines regarding the sale of accessible seating. Patrons requiring special seating accommodations must request them at the time of purchase. Patrons may purchase up to 3 companion seats adjacent to their accessible seat, if available. Due to ticketing procedures, only Row T (100 level) and Row Q (200 level) ticket holders and their ticketed companions can be accommodated in these ticketed rows. These rows are wheelchair accessible. Note: Wheelchair spaces are 36” wide.

Tickets for unsold accessible seating may be released for sale to individuals without disabilities:

• When all non-accessible tickets have been sold;
• When all non-accessible tickets in a designated seating area have been sold and the tickets for accessible seating are being released in the same designated area; or
• When all non-accessible tickets in a designated price category have been sold and the tickets for accessible seating are being released within the same designated price category.

Parking:

Designated accessible parking for persons with disabilities is available in the Orange Lot, closest to the main entrance of the Empower FCU Amphitheater at Lakeview.

A valid, appropriate disability placard or license plate is required to park in a space identified as reserved for persons with disabilities. The person that the registration of the accessible parking hang-tag or license belongs to must be in the vehicle and identification is required. Guests should arrive as early as possible to ensure space availability and to reach their seats prior to showtime. All parking is ‘first come, first served’. Typically, amphitheater gates open 90 minutes prior to the advertised event time; parking lots open three hours prior to the advertised event time.

Guests who require being dropped off and/or picked up may do so in the Pink Lot where a pedestrian bridge is available to gain access to the amphitheater's main gate (approx. 7-10 minute walk). For pickup, drivers must arrive at least 30 minutes prior to the end of performances.

Parking Privileges Violation

Parking is not allowed in any access aisles. Management reserves the right to take appropriate action regarding misrepresentation of parking privileges which may include ticketing and towing cars at owner’s expense, reporting of misuse of handicapped plate/tag to New York State Department of Motor Vehicles for possible revocation of parking privileges and/or criminal charges.

Accessible Shuttle:

Empower FCU Amphitheater at Lakeview operates shuttle vehicles to transport guests with disabilities or mobility impairments from the accessible parking areas near the main gate to pavilion seating areas. Shuttles begin at the advertised gate time for each show and end after the conclusion of the show when all those that need it are returned to their vehicles.

Restrooms:

Accessible restrooms are available in the East & West Plaza Restrooms. At the top of the amphitheater lawn, accessible porta-johns are available.

Service Animals:

Certified service animals or service animals in training for guests with disabilities are welcome at the Empower FCU Amphitheater at Lakeview during events. Each service animal must remain with its owner at all times, be housebroken and remain on a leash, harness, tether or otherwise under the owner/handler’s control. All other animals are prohibited unless specified by management.

In New York State, Service Animals are defined as a dog trained to do work or perform a task(s) for a person with a disability.

Concessions & Merchandise:

Concession & merchandise stands are accessible and are indicated on the map. The widest array of options is available on the East Lawn, near the restroom facilities.

Hearing Devices & Interpreters:

Hearing devices are available for seats within the pavilion. They may be signed out for shows from the Guest Services tent on the East Lawn.

Sign Language Interpreters (for example, ASL) are available upon request per show, at no cost to the patron. Requests must be submitted at least two (2) weeks [10 business days] prior to the show date.

Contacts

For accessibility questions, please email us or call us at 315-435-5100.