In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on The Oncenter’s website. We will also send an email to the database of purchasers for that event, if contact information is available.

If an event is cancelled, refunds will be available at the original point of purchase. The paid ticket price will be refunded. Fees and charges associated with the ticket purchase may be retained.

If an event is rescheduled, tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available at the original point of purchase up until 14 days prior to the performance.

*Policy subject to change.  

The Oncenter is not responsible for tickets purchased through unauthorized sources.

• Mobile:Your tickets are automatically uploaded to the Ticketmaster mobile app. Login to the Ticketmaster mobile app on your phone to see your tickets. Prior to arriving to The Oncenter, load your tickets on your phone to make sure you can access your ticket.


• UPS:Choose a 2-day, 3-day, or Saturday delivery (US only).


• US Mail:Your physical tickets will be printed on ticket stock and shipped to the address you provide. Please note that this option will include an additional delivery fee and takes 10-14 days.


• Will Call:Pick up your tickets at Will Call window an hour before the event. You will be asked to present the card used to purchase tickets as well as a valid photo ID.

Specific shows/events allow group discounts at the permission of the event organizer. The number that is considered to be a group varies on a show-by-show basis.


Learn more about group sales and view current offers. https://www.asmsyracuse.com/p/events--tickets/group-sales

• Solvay Bank Box Office - located at 760 S. State Street, inside the arena lobby


• Online at Ticketmaster.com- locate the event and select "See Tickets"

• If you are purchasing online, purchase your tickets from Ticketmaster.com ONLY. Our venue official website (oncenter.org) redirects to Ticketmaster.com when you click the "Buy Tickets" link.


• Tickets may be posted for resale on Ticketmaster.com. These resale tickets are guaranteed because they are verified by Ticketmaster’s system.


• If you see unusually high-priced tickets or tickets for sale on a website other than Ticketmaster.com, you are most likely buying from an unverified second-party ticket reseller. If you buy from a second party seller, we cannot guarantee the validity of the ticket and you risk being denied admission, refunds and/or exchanges if your ticket is found to be fraudulent.


• If you are still unsure of the validity of online ticket offers, please verify the offer with a representative of the Solvay Bank Box Office at The Oncenter (315-435-2121) before purchasing.

Any lost or stolen ticket that was purchased online at Ticketmaster.com can be reprinted at our Box Office. The person who ordered the tickets along with the proper credit card and photo I.D will be required.

If you believe your ticket has been stolen, please contact our Box Office directly at 315-435-2121. We can replace your ticket with a new bar code and block the previous ones.

We recommend downloading Mobile Tickets to your phone prior to arriving at the facility to make sure you can access your ticket upon entry. Screenshots of a ticket are not considered a valid ticket. Find out more information regarding Ticketmaster's SafeTix.

• Solvay Bank Box Office- located at 760 S. State Street, inside the arena lobby


• Online at Ticketmaster.com- locate the event and select "See Tickets"

• If you are purchasing online, purchase your tickets from Ticketmaster.com ONLY. Our venue official website (oncenter.org) redirects to Ticketmaster.com when you click the "Buy Tickets" link.


• Tickets may be posted for resale on Ticketmaster.com. These resale tickets are guaranteed because they are verified by Ticketmaster’s system.


• If you see unusually high-priced tickets or tickets for sale on a website other than Ticketmaster.com, you are most likely buying from an unverified second-party ticket reseller. If you buy from a second party seller, we cannot guarantee the validity of the ticket and you risk being denied admission, refunds and/or exchanges if your ticket is found to be fraudulent.


• If you are still unsure of the validity of online ticket offers, please verify the offer with a representative of the Solvay Bank Box Office at The Oncenter (315-435-2121) before purchasing.

• Mobile:Your tickets are automatically uploaded to the Ticketmaster mobile app. Login to the Ticketmaster mobile app on your phone to see your tickets. Prior to arriving to The Oncenter, load your tickets on your phone to make sure you can access your ticket.


• UPS:Choose a 2-day, 3-day, or Saturday delivery (US only).


• US Mail:Your physical tickets will be printed on ticket stock and shipped to the address you provide. Please note that this option will include an additional delivery fee and takes 10-14 days.


• Will Call:Pick up your tickets at Will Call window an hour before the event. You will be asked to present the card used to purchase tickets as well as a valid photo ID.

Presales are often offered through an artist, sponsor group, venue, and/or media group to allow subscribers to purchase tickets before the general on sale. To sign up for an artist fan club, visit the artist website for instructions.

Pre-sales give you the opportunity to purchase tickets before the general public; they do not necessarily guarantee the best seats available.

Sign up to be an ASM Global-Syracuse All-Access Member and receive the latest news and alerts regarding presales, on sales, discounts and special offers! SUBSCRIBE NOW

Each ticket has a one-of-a-kind barcode. Sharing this information can compromise your tickets. Keep your investment safe. MORE INFO

In the event of a cancellation or date/time change, all refunds are done at the point of original purchase.  Policy subject to change.

The resale of event tickets on the grounds of The Oncenter is strictly prohibited.  Violators will be removed from the premises and subject to arrest and prosecution as appropriate. 

• Solvay Bank Box Office - located at 760 S. State Street, inside the arena lobby


• Online at Ticketmaster.com- locate the event and select "See Tickets"

• Solvay Bank Box Office - located at 760 S. State Street, inside the arena lobby


• Online at Ticketmaster.com- locate the event and select "See Tickets"

• If you are purchasing online, purchase your tickets from Ticketmaster.com ONLY. Our venue official website (oncenter.org) redirects to Ticketmaster.com when you click the "Buy Tickets" link.


• Tickets may be posted for resale on Ticketmaster.com. These resale tickets are guaranteed because they are verified by Ticketmaster’s system.


• If you see unusually high-priced tickets or tickets for sale on a website other than Ticketmaster.com, you are most likely buying from an unverified second-party ticket reseller. If you buy from a second party seller, we cannot guarantee the validity of the ticket and you risk being denied admission, refunds and/or exchanges if your ticket is found to be fraudulent.


• If you are still unsure of the validity of online ticket offers, please verify the offer with a representative of the Solvay Bank Box Office at The Oncenter (315-435-2121) before purchasing.

• Friends of Central Library’s Author Lecture Series


• Syracuse Orchestra


• Syracuse Crunch

• The Oncenter Convention Center


• Upstate Medical University Arena at The Oncenter War Memorial


• The Oncenter Crouse Hinds Theater


• The Oncenter Carrier Theater


• The Oncenter BeVard Studio

• Solvay Bank Box Office - located at 760 S. State Street, inside the arena lobby


• Online at Ticketmaster.com- locate the event and select "See Tickets"

The Syracuse Orchestra has its own box office located at 450 S. Salina Street #100, Syracuse NY 13202. Phone: (315) 299-5598 | Syracuse Orchestra Website

Fan Support Line
1-800-653-8000
Call with urgent questions about orders you have already placed.

Live Chat
Sign into your Ticketmaster account. If you have an order under "Order Details", simply click on the "Live Chat" button to the bottom right of your screen 24/7.

TDD (Telecommunications Device for the Deaf)
Type your request or question using this option.
1-800-943-4327

Tickets will be available for purchase at the Solvay Bank Box Office at The Oncenter on the first day of ticket sales unless otherwise noted.  Pre-sale tickets are generally available online only.

The Box Office is located in the State Street lobby at the arena (760 S. State Street) and can be accessed directly through our main lobby doors. Free and accessible parking is available at The Oncenter Parking Garage.  A parking voucher will only be available upon request for tickets purchased in advance from the Solvay Bank Box Office at The Oncenter.

Only tickets for events hosted at The Oncenter or the Empower FCU Amphitheater at Lakeview will be available for sale at the Solvay Bank Box Office.

• The Oncenter Convention Center - Main Lobby, Registration Booth
  
• Upstate Medical Arena at The Oncenter War Memorial - corner of Madison & Montgomery Streets
  
• The Oncenter Civic Center - Main Lobby, Box Office Location