Accessibility / ADA
See additional information on our venue accessibility page.
Alcohol Beverage Policy
Baby Changing Stations
Bag Policy - Clear Bags Only
Banners / Signs / Flags
Venue Management reserves the right to remove Banners/Signs/Flags at any time.
Banners/signs/flags may not be displayed during event due to sight restrictions (if at a game or sporting event).
Banners/signs/flags may not be temporarily or permanently affixed to any building structure without prior approval from Venue Management.
Poles to display banners or flags are prohibited.
Banners/Signs/Flags of a commercial nature are not permitted without specific permission from Venue Management.
Please note these guidelines may change at any time due to event specifics, Show Management requests, etc. Call ahead of time if you have any questions regarding an event you are attending.
For detailed information on the Solvay Bank Box Office, please visit our box office page.
Camera & Recording Policies
SUBJECT TO CHANGE PER EVENT- No professional camera/video equipment may be brought in for any Oncenter event including “detachable” lenses, lenses that are longer than 1 inch or flashes. Patrons have the option to take any cameras that are not allowed in back to their car. Please note for most events the regular 35mm or digital/disposable cameras are allowed in as long as the lens is not detachable. This is not the case for all events. Concerts may have their own policy based on the tour or promoter requests. Please call 315.435.8000 to verify policy for a particular event.
All catering is provided exclusively in-house by SAVOR…Syracuse. Outside food and beverages of any kind may not be brought into the venue. For more information visit our SAVOR…Syracuse Catering Page.
Children's Ticket Policy
Code of Conduct
Conceal and Carry
Please visit our Directions and Parking page.
Emergencies / Evacuations
Emergency Phone Calls
Depending upon the nature of an event or when considered necessary by Venue and Show Management, a visual or full search will be conducted by Venue Security on all patrons prior to entering The Oncenter. Such searches may include the use of a magnetometer (metal detector), temperature check, or other screening processes. Patrons not willing to comply with search procedures prior to entering will not be admitted into the facility. For a listing of prohibited items for an event, please refer to the event information page for that specific event.
The Oncenter has the flexibility and space to accommodate events small and large, from private parties to large-scale public events. To host an event at the facility, please submit a proposal request here.
The following behaviors and/or activities are causes for eviction from The Oncenter:
Food & Beverage
Outside food and beverages are not allowed in The Oncenter. All major concession stands accept credit cards. Apple Pay, Android Pay and other touchless payment options are available in most locations. Select concession areas may be cash only.
State law prohibits the sale of alcohol to persons under the age of 21 and any guest who appears to be intoxicated. Guests will be required to show legal identification and proof of age when purchasing alcoholic beverages.
For more information visit SAVOR…Syracuse Concessions.
Specific shows/events allow group discounts at the permission of the event organizer. The number that is considered to be a group varies on a show-by-show basis. If you are interested in a specific show, please contact our Solvay Bank Box Office directly at 315-435-2121. Learn more about group sales and view current offers.
All Oncenter staff serve as Guest Services and are ready to help with any questions you may have about the services and amenities within The Oncenter. You can reach a Guest Services Representative by phone Monday through Friday from 8:30 a.m. to 5:00 p.m. at 315.435.8000. You can also e-mail your inquiry to us at firstname.lastname@example.org. We will do our best to answer all emails within a 24-hour time frame.
Guest services for the Syracuse Crunch are located on the second floor on the Montgomery Street side of the building.
Guests with Disabilities
There are many hotels conveniently located around The Oncenter in downtown Syracuse and in the surrounding area. View our listing of hotel properties convenient to the facilities.
Lost & Found
If you lost an item during an event, please contact the nearest Oncenter staff member for assistance. You may also turn in any found items to the nearest staff member. All lost & found items will be turned in to The Oncenter Security Office (615 Montgomery Street, Syracuse NY 13202). Items will be held for 30 days with unclaimed items donated to charity thereafter.
If you need to report a lost item after an event, please call The Oncenter Security department at 315.435.8040 or submit a Lost & Found claim.
Lost or Stolen Tickets
Lost Persons / Children & Companions
Media Relations / Press Passes
For media inquiries, please contact email@example.com.
To request media credentials (reviewer, photo and/or video) for an event, please complete the Media Credentials Request form a minimum of two (2) weeks prior to the event.
Note: Media representatives will not be permitted into the facility without prior approval to attend, view, record and/or photograph an event.
*Any other viewing times can be arranged by contacting the Solvay Bank Box Office at (315) 435-2121.
The Onondaga County World War II Minority Veterans Wall of Honor is available for viewing whenever attending an event in the Convention Center, or by appointment by calling The Oncenter main office at 315-435-8000. LINK TO VETERANS VIDEO
The selling or sampling of merchandise, food, beverages, or other items on the property without written authorization from Venue Management is strictly prohibited. To inquire about opportunities, please contact firstname.lastname@example.org. Or, visit our Advertising / Sponsorship page.
Patrons with Disabilities
This list is not all-inclusive; additional items may be prohibited based on tour, event, or venue management.
If any prohibited items are revealed during a search, the patron(s) will be permitted to return to their vehicle with the item(s) or they can dispose of the item(s) except for contraband; all contraband will be confiscated.
The Oncenter will not store any personal belongings or items of any type.
The CENTRO Transit Hub is located a few blocks from The Oncenter. There are bus stops located along State Street near each building.
There are restrooms located throughout The Oncenter for your convenience.
Season Ticket Purchase Information
Information on season ticket purchases at any of The Oncenter venues may be found on our Box Office information page.
Security / Crowd Management
Solicitation / Sponsorship Opportunities
The distribution of promotional items, flyers, pamphlets, printed materials, as well as the solicitation of signatures and autographs, is not permitted on property without prior, written authorization from Venue Management.
See our advertising opportunities, or inquire at email@example.com.
Ticketmaster is the only authorized online ticketing agents for events at The Oncenter. To confirm validity of online ticket offers, please verify the offer with a representative of the Solvay Bank Box Office at The Oncenter (315-435-2121).
Get detailed Box Office information and hours on our Solvay Bank Box Office page.
The resale or attempted reselling of tickets on Oncenter property is prohibited by law. Violators will be removed from the premises and subject to arrest and prosecution as appropriate.
To avoid problems with counterfeit, stolen tickets, or inflated prices, please purchase your tickets at authorized locations. The only authorized ticket sales locations for The Oncenter are:
Tickets may be posted for resale on Ticketmaster.com. These resale tickets are guaranteed because they are verified by Ticketmaster’s system.
Video recorders are prohibited in The Oncenter. Anyone caught videotaping an event will be asked to delete the video and take it to their vehicle for the remainder of the event.
To request media credentials (reviewer, photo and/or video), please complete the Credentials Request form a minimum of two (2) weeks prior to the event.