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Address: 760 S. State Street, Syracuse, NY 13202
Phone: 315.435.2121

The Solvay Bank Box Office at The Oncenter will be open by appointment for returns/refunds only. Please call 315-435-8006 to schedule one. Masks & social distancing are both required to enter the facility and must be adhered to at all times. We understand this is an uncertain time and many of you have questions concerning upcoming events. We will continue to keep you apprised of event postponements on our website and social media channels. Please check our COVID-19 Update for the latest information. If you have any questions or concerns, please submit them to us through this website for the time being. We appreciate you and look forward to enjoying events with you in the near future. Stay safe!


The Solvay Bank Box Office at The Oncenter is your single source for event and ticket information. Tickets can be purchased in person, by phone, or online.

Hours of Operations

Monday-Friday: Closed (Until Further Notice)

Saturday: Closed

Sunday: Closed


The Solvay Bank Box Office at The Oncenter will remain open straight through on an event day, when events are in the Upstate Medical Arena at The Oncenter War Memorial. For events scheduled in The Oncenter Convention Center or Civic Center Theaters, the Solvay Bank Box Office at The Oncenter will open one hour prior to the publicized event start time, in respective building of the event.




Please note: Tickets are available for purchase at the Solvay Bank Box Office at The Oncenter only. Tickets will not be available for purchase at individual Solvay Bank Locations. Likewise, banking needs will not be available at the Solvay Bank Office at The Oncenter, please visit an area branch for these services. For a list of local branches, please visit www.solvaybank.com.



BUYER BEWARE:

If you purchase tickets from a non-authorized person or outlet, you risk purchasing a lost, stolen or fake ticket that is not valid for admittance, regardless of the event. Only valid tickets will scan to authorize entry for an event. Lost or stolen tickets may be deactivated and thus will not be valid for entry. Anyone who purchases tickets from a "scalper" or ticket broker does so at their own risk and in most cases is paying a premium. Valid ticket outlets are: In person or via phone (315-435-2121) at the Solvay Bank Box Office at The Oncenter and online at www.Ticketmaster.com



General Ticketing Info

Accepted Methods of Payment


Accessibility


Additional Fees


Canceled or Postponed Events


Children's Tickets


Delivery Methods


Door Opening Time


Group Sales


Inflated Prices


Lost, Stolen, or Destroyed Tickets


Mobile Tickets


Online Ticket Purchase


Pre-Sales


Protect Your Ticket


Re-Entry Policy


Refunds or Exchanges


Reselling a Ticket / Scalping


Scammers & Ticket Fraud




Secondary Ticket Market


Sold Out Events


Symphoria Tickets


Text Verification


Ticket Limits


Ticketmaster


Ticketmaster Fan Support


Ticket Office


Will Call

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