Frequently Asked Questions
Can I smoke during an event or while on-site?
While we are an open air facility, smoking/vaping is not permitted within the pavilion area. Outside of the pavilion, we kindly ask that you smoke/vape away from seating areas – especially if guests around you are complaining. We appreciate your cooperation.
May I bring my camera/video recording equipment to a concert?
Professional camera/video equipment is prohibited without appropriate credentials, per show. SUBJECT TO CHANGE – The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in. Video-recording is never permitted.
Will my bags be inspected upon entry to the venue?
All bags will be searched upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle or discard them into the appropriate trash receptacles at the entry gates.
Do you allow strollers and/or wagons?
Strollers and wagons are not permitted within St. Joseph’s Health Amphitheater at Lakeview due to there being no where for them to be stored. They tend to also become a tripping hazard to other guests.
Are there concessions on site?
Yes, St. Joseph’s Health Amphitheater at Lakeview offers a wide variety of concession options through Aramark. Concessions are located on either side of the pavilion and at the top of the lawn.
Does the amphitheater serve alcohol at events?
Yes, St. Joseph’s Health Amphitheater at Lakeview offers a wide variety of alcoholic beverages for purchase during your time at the venue, from mixed drinks to wine to beer. Proper identification is required for purchase.
Do you offer a recycling program for patrons?
St. Joseph’s Health Amphitheater at Lakeview participates in a venue wide recycling program. You will find recycling bins throughout the property. Please recycle whenever possible.
May I bring water into an event?
Guests are permitted to bring in one (1) factory sealed bottle of water up to one (1) gallon in size for most events. Aluminum bottles, refillable plastic bottles and Camel baks are not permitted unless otherwise noted within the specific event information.
Will merchandise be available for purchase?
Merchandise will be available for all concerts at our Merchandise Stands located on the East Lawn and Hilltop Plaza. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and/or that there are no defects before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
Where are restrooms located?
Permanent restroom facilities are located on either side of the pavilion. Porta-johns are located throughout the facility as well to supplement these locations.
Is there venue security?
Venue security is located throughout the facility to ensure a safe and secure environment. All security personnel can assist with any questions and concerns. Please do not hesitate to contact our onsite staff if any assistance is needed.
Where is Lost & Found located?
Items found during an event are taken to the Guest Services tent. After a show, you may inquire about lost belongings Monday-Friday, 10:00AM – 5:00PM (holidays excluded) by calling 315-435-8040 or here
. Items not claimed within 30 days will be donated to a local charity.
Is there medical assistance available? Are there emergency facilities?
In the event of an emergency while onsite, St. Joseph’s Health Amphitheater at Lakeview has trained paramedics to assist with any medical issues. A stationed Medical Tent is located near the entrance to the top of the lawn, but any staff member with a radio can dispatch paramedics to the location needed. We have ambulances on site throughout the duration of the event that can transport guests, if needed. Law Enforcement Officers are on site during events as well, in the event additional assistance is needed.
St. Joseph’s Health Amphitheater at Lakeview works closely with County of Onondaga to ensure we are up to date on any dangerous weather or potential crowd-related issues. In the event of a weather-related emergency, we will communicate with guests that are inside the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days.
What is the policy on sponsorships and handouts?
All sponsorship inquiries should be directed to Live Nation for approval. Any handouts or presence onsite needs to be cleared with venue sponsorship. Please contact Jason Radley with questions. If you do not have permission to be onsite, you will be escorted off property immediately.
What is your policy on conceal and carry?
St. Joseph’s Health Amphitheater at Lakeview does not allow weapons of any kind within the venue. No patron will be allowed to enter the venue with a weapon. The venue will not secure weapons and will not take responsibility for any weapons left in vehicles.